Shipping Policy
Thank you for shopping with Elevn London. This Shipping Policy explains how we process, ship, and deliver your orders placed through our website elevnlondon.co.uk. We are committed to transparency, reliability, and ensuring your order reaches you as quickly as possible.
1. Processing Time
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All orders are processed within 1–2 working days (Monday–Friday, excluding public holidays).
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Orders placed before 12:00 PM GMT are usually processed the same day.
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Orders placed on weekends or bank holidays will be processed the next business day.
2. Shipping Destinations
We currently ship to:
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United Kingdom (Mainland & Northern Ireland)
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European Union countries
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International destinations (United States, Canada, Australia, etc.)
Please note: certain remote locations may require extra delivery time.
3. Delivery Options & Estimated Times
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Standard UK Shipping: 3–7 working days
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Express UK Shipping: 1–3 working days
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European Shipping: 5–10 working days
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International Shipping: 7–14 working days
Delivery times are estimates and may vary depending on customs clearance, local courier networks, and unforeseen delays (e.g., weather, strikes).
4. Shipping Costs
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UK Standard Delivery: Free on orders over £50 / £4.99 flat fee under £50.
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UK Express Delivery: £7.99.
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EU Delivery: from £9.99 (calculated at checkout).
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International Delivery: from £14.99 (calculated at checkout).
We may run free-shipping promotions, which will be clearly stated at checkout.
5. Order Tracking
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Once shipped, you will receive a confirmation email with tracking details.
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You can track your order directly via the courier’s website.
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Please allow up to 24 hours for tracking information to update.
6. Customs, Duties & Taxes
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Orders within the UK include VAT.
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International customers are responsible for customs duties, taxes, or import fees.
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Elevn London is not responsible for delays due to customs inspections.
7. Failed Deliveries & Incorrect Address
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If a package is returned due to an incorrect or incomplete address provided by the customer, re-shipping costs will apply.
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If you miss your delivery, the courier may re-attempt delivery or hold the parcel at a local depot.
8. Damaged, Lost, or Delayed Parcels
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If your parcel arrives damaged, please contact us within 48 hours of delivery with photos.
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If your order is delayed or lost, we will work directly with the courier to resolve the issue.
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Claims for lost parcels must be made within 30 days of dispatch.
9. Pre-Orders & Special Items
Some products may be offered as pre-orders or limited editions. Delivery times for these items will be clearly stated on the product page.
10. Contact Us
For shipping inquiries:
📧 Email: support@elevnlondon.co.uk
📍 London, United Kingdom