Privacy Policy

At Elevn London, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with our services.

1. Information We Collect

  • Personal Data: Name, email, phone number, billing/delivery address, payment details.

  • Account Data: Login credentials, order history, saved preferences.

  • Browsing Data: IP address, browser type, cookies, pages visited, device information.

  • Marketing Data: Preferences for newsletters, promotions, and offers.

2. How We Use Your Information

  • To process and deliver orders.

  • To provide customer service and respond to inquiries.

  • To improve our website and personalise your shopping experience.

  • To send marketing emails and SMS (if opted in).

  • To comply with legal obligations and fraud prevention.

3. Legal Basis for Processing

We process your personal data under UK GDPR on the following bases:

  • Contractual necessity (to fulfil your order).

  • Legitimate interest (site improvements, fraud prevention).

  • Consent (email marketing, cookies).

  • Legal compliance (accounting, tax obligations).

4. Sharing Your Information

We never sell your personal data. However, we may share it with:

  • Payment processors (Stripe, PayPal, Shopify Payments).

  • Shipping providers (Royal Mail, DHL, DPD).

  • Analytics and advertising partners (Google, Meta, TikTok).

  • Legal authorities when required.

5. Cookies & Tracking

Our site uses cookies and tracking tools to:

  • Store cart sessions.

  • Measure site traffic.

  • Run targeted ads.

You can manage or disable cookies in your browser settings.

6. Data Retention

  • Customer data: kept for 6 years (UK accounting rules).

  • Marketing consent: until withdrawn.

  • Browsing cookies: up to 2 years.

7. Your Rights (UK & EU GDPR)

  • Access your data.

  • Correct inaccuracies.

  • Request deletion.

  • Restrict or object to processing.

  • Portability (get a copy of your data).

To exercise rights: email us at support@elevnlondon.co.uk

8. Security

We use SSL encryption, firewalls, and secure servers. Payments are processed with PCI-DSS compliant providers.

9. Children’s Privacy

Our website is not directed at individuals under 16. We do not knowingly collect data from children.

10. Updates

This policy may be updated. Last updated: 02/09/2025.

Contact:
Elevn London, London, UK
Email: support@elevnlondon.co.uk